• Are any of your patties vegan?

  Yes! Our jackfruit, vegetable, spinach and soya patties are vegan and do not contain any animal ingredients.

  The margarine used is manufactured from select vegetable oils and all the oils used including emulsifers mono and diglycerides are from vegetable sources.  Disodium inosinate and disodium guanylate are from non animal sources.

• Is your palm oil sustainable?

  Palm oil we use is certified Roundtable on Sustainable Palm Oil.  Please visit http://www.rspo.org for more information.

• Which patties contain monosodium glutamate (MSG)?

  Monosodium glutamate (MSG) is only in our beef patty varieties, ie. Spicy, Mild, Beefy Cheese and Cocktail Beef.  We do offer a Jamaican Style Beef Patty without MSG.  If this is something you are interested in, please use the contact form to send us your inquiries.

• Where can I find your patties?

  BJ’s Wholesale Club • Cost-U-Less • Costco Wholesale • Fine Fare • Food Bazaar • H-E-B • Harris Teeter • Ingles • Key Food • Kroger’s • Market Basket • Met Food • Pricesmart • Publix • Sam’s Wholesale Club • Shaws • Shop Rite • Wal-Mart • Western Beef • Winn-Dixie, our Online Store and through Amazon.com.

   

  Click on Where to Buy for map of distributors.

• How long will it take to receive my online order?

  Depending on where you are located transit times are from 1-5 business days.  If there is a holiday during the week, we may ship your order the following week to prevent it from being held in transit over the weekend.

   

  Since we are located in New York, any orders in the tri-states  i.e. Connecticut, New Jersey, New York are typically 1 business day.  Along the East Coast, orders may take up to 2-3 business days.  Midwest and southern states are about 3-4 business days. West Coast are 4-5 business days.

   

  Products cannot be sold to APO, PO Boxes, internationally or overseas. Orders received after 12:00 pm EST on Monday may be shipped the following Monday (as some locations may take up to 5 business days) for the following states: California, Nevada, Washington, Oregon, Texas, New Mexico, Utah, Idaho, Wyoming, Montana, South Dakota, North Dakota, Nebraska, Colorado, Kansas, Oklahoma, Alaska, Hawaii. Please remove product from packaging, immediately prepare, consume and/or store in freezer upon receiving.

• How much does it cost to ship to my address? Where can I find my total?

  1. Visit our online store and add products to your cart.

  2. Check out either as a guest or with your PayPal account.  This will lead you to the PayPal check out page that will calculate your shipping.

  3. Input your state and zip code and click on Select A Shipping Method.  The drop down menu will give you cost to ship Ground or Express.  This is the shipping cost only, not the total. You will not be charged until you complete the full billing form.  (During the warm months, only Express is available for select West Coast states.)

   

  Once you select your shipping method, scroll back to the top of the check out page to view your total. You may fill out the rest of the form in order to check out.

• Why does it cost so much to ship products?

  Please be advised that the cost to ship frozen food is usually more than the product itself due to the cost to maintain a controlled, refrigerated environment using dry ice, insulated shipping boxes and expedited shipping to assure the safety and quality of the product.  Dry ice, insulated shipping box and freight are included in the shipping cost.

• What are your online cancellation or return policies?

  Cancellation Policy. If your order was not shipped, you may be able to cancel your order, but there is no guarantee.   There may be a charge for dry ice if it was already purchased and cannot be used for another order.  To submit a cancellation request, fill out the Online Order Cancellation Request form.  If you do not receive confirmation that your order has been canceled within 1 business day, please call us immediately during our business hours (Monday-Friday 8:00 AM-4:30 PM EST) to follow up on your cancellation request at 845-398-3000. We process and ship most of the orders on Mondays and Tuesdays.

   

  Return Policy. Due to our products being perishable food, we do not accept returns once the package has left our facility, whether packaging or products are unopened or opened.  Any products that are returned will be discarded.  This goes for online or store bought.  If there is an issue with the product please take photos, record the lot number   All food sales are final.

• Do you offer Free Shipping?

  We do not offer free shipping on our products as it is very costly to ship.  The only free shipping we offer is for Mr. Vincent HoSang's autobiography, Change of Fortune.

• How can I become a distributor?

  The minimum order for a distributor is one pallet of product.  You must have a business and freezer space to store the products. If you are interested in becoming a distributor, fill out the form below:

  Name:Enter Name

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• How spicy are your patties?

  Spicy tolerance is relative to the consumer.  We use scotch bonnet peppers in our patties. Sometimes depending on when the peppers were harvested, the peppers may be a little spicier than normal. Our spicy is spicy to the general population.  There are those few that think it is too spicy and some that tell us they add hot sauce to it to make it even more spicy.  We offer a mild version of our beef patties that are considerably less spicy than the spicy beef.

• Halal or Kosher ingredients?

  Many of our ingredients are halal or kosher, however we are not certified.

• Do you have coupons?

  We offer coupons periodically throughout the year at select retailers.

• How to prevent unbaked patties from leaking when baking them?

  Baking the patties at a higher temperature for shorter amount of time will help prevent leaking. Make sure your oven is fully preheated to at least 400°F. You may even preheat your oven at a higher temperature and drop to the recommended temperature after the patties are put in the oven. The patties may leak if they are baked longer than the time stated on the instructions.  The filling creates steam when it is baking.  The longer it is baking the more steam needs to escape.  Eventually, the crimp may open and filling will leak.  If your patties started leaking before the dough was fully baked, you need to increase the temperature of your oven.  This may mean you need to bake at 425-450°F.  Be careful that you do not over bake the crust.  Times and temperatures may vary due to differences in oven performance.

• How to proof & bake meatloaf patties?

• What is the difference between frozen Unbaked and frozen Baked Patties?

  The difference between frozen Unbaked and frozen Baked Patties is the crust. Unbaked patties have a raw crust while the Baked patties are fully cooked and ready to eat.  The filling in both patties are fully cooked.  The patties are all frozen. The Unbaked patties need to be fully baked and the Baked patties need to be reheated before consuming.

• Are there any peanuts or nuts in your products?

  We currently do not process any peanuts or tree nuts in our facility.

117 Route 303, Suite B • Tappan, NY 10983 • Tel: 845.398.3000 • Fax: 845.398.3001 • Hours of Operation: Monday - Friday 8:00 am - 4:30 pm